In-Touch Education and Myofascial Release UK Privacy Policy

Last updated: May 2026

In-Touch Education and Myofascial Release UK are committed to protecting your personal information and handling it responsibly, lawfully and transparently.

This privacy policy explains what personal information we collect, how we use it, how we store it, who we may share it with, how long we keep it, and what rights you have under UK data protection law.

For the purposes of this privacy policy, ‘we’, ‘us’ and ‘our’ refers to Miss Ruth Alison Duncan, trading as In-Touch Education and Myofascial Release UK.

Our websites are:

www.in-toucheducation.co.uk
www.myofascialrelease.uk

Our data protection contact is:

In-Touch Education
1 Weavers Drive
Torrance
Glasgow
G64 4AP

Email: [email protected]
Telephone: 07780 844161

In-Touch Education / Myofascial Release UK is registered with the Information Commissioner’s Office, known as the ICO, under registration reference ZA357345. Our registration is held in the name Miss Ruth Alison Duncan and is renewed annually as required.

We process personal information in line with the UK General Data Protection Regulation, known as UK GDPR, the Data Protection Act 2018, and other relevant UK data protection legislation.

What information we collect

We may collect and use the following personal information:

Your name, email address, telephone number and postal address.

Information you provide when you make an enquiry, book a course, buy an online product, register for an event, join a mailing list, complete a form, or contact us by email, phone, website form or social media.

Information needed to process bookings, payments, course attendance, certificates, course access, student support and customer service.

Information relating to your course participation, such as attendance records, assessment records, correspondence, feedback, certificates issued and relevant learning support information.

Information you choose to provide about health, access needs, allergies, injuries, pregnancy, disability, learning needs or other relevant circumstances where this is needed to support safe and appropriate course participation.

Payment and transaction information, although we do not store full card numbers, card expiry dates or card security codes.

Technical information such as IP address, browser type, device information, website use, cookie data and analytics information.

Marketing preferences, including whether you have opted in, opted out or unsubscribed from email updates.

How we collect information

We collect personal information directly from you when you complete a form, make a booking, buy a course or product, send us an email, speak to us by phone, attend a course, join a mailing list, or otherwise communicate with us.

We may also collect information through our websites, course platforms, payment providers, email systems, booking systems, analytics tools and cookies.

Where we receive personal information from another source, such as a course booking made on your behalf, we will only use that information where we have a lawful reason to do so.

How we use your information

• We use your personal information to respond to enquiries and provide information you have requested.
• We use your information to process bookings, payments, orders and course registrations.
• We use your information to provide access to courses, learning materials, online content, certificates, student support and related services.
• We use your information to manage attendance, assessments, certificates and course administration.
• We use your information to communicate with you about your booking, course, account, purchase, enquiry or service.
• We use your information to provide customer support and after sales support.
• We use your information to keep appropriate business, financial, tax, legal and insurance records.
• We use your information to improve our websites, courses, services, communications and customer experience.
• We use your information to send marketing emails about courses, events, resources, products or services where you have consented to receive them, or where we are legally allowed to contact you about similar goods or services and you have been given a clear opportunity to opt out.
• We use your information to deal with complaints, disputes, safeguarding concerns, insurance matters, legal claims or regulatory requirements.
• We use your information to protect our business, websites, systems, intellectual property, staff, students and users.

Our lawful basis for using your information

• We only use personal information where we have a lawful basis under UK data protection law.
• We may use your information because it is necessary for a contract with you. This applies when you book a course, buy a product, access online learning, request a service, or ask us to take steps before entering into a contract.
• We may use your information because we have a legal obligation. This applies when we need to keep tax, accounting and business records, respond to lawful requests, or comply with data protection law.
• We may use your information because we have a legitimate interest. This includes responding to enquiries, managing our business, improving our services, preventing misuse of our websites, dealing with complaints, maintaining appropriate records, protecting our legal position, and communicating with previous customers about similar courses or services where the law allows this.
• We may use your information because you have given consent. This applies when you sign up to receive marketing emails or voluntarily provide information for a specific purpose.
• Where we process special category data, such as health, disability, pregnancy, access or learning support information, we will only do so where this is necessary and lawful. In most cases, this will be because you have chosen to provide the information so that we can make appropriate arrangements or support your safe participation. We may also need to use this information where necessary for legal claims, insurance matters, health and safety, or to protect someone’s vital interests.
• You can withdraw consent at any time, but this will not affect anything we have already done lawfully before consent was withdrawn.

Payments

Payments may be processed by third party payment providers such as PayPal, Worldpay, Stripe, Kajabi Payments or other secure payment services used by us.

We do not store your full card number, card expiry date or card security code. Payment providers process payment information under their own security and privacy arrangements.

We may keep limited payment and transaction records, such as your name, amount paid, date of payment, course or product purchased, invoice details and payment confirmation, for business, accounting, tax and legal purposes.

Email marketing

We may send you email updates about courses, events, products, resources or services where you have given consent.

We may also contact existing customers about similar courses, products or services where this is permitted under electronic marketing rules, provided you were given a clear chance to opt out when your details were collected and you are given an easy way to unsubscribe in every marketing email.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.

We will not sell your personal information to third parties for marketing.

Cookies and website information

Our websites may use cookies and similar technologies to help the website function, remember your preferences, understand how visitors use the website, improve services and support marketing activity.

You can usually set your browser to refuse cookies or alert you before cookies are placed on your device. Some parts of the website may not work properly if cookies are disabled.

Where required, we will ask for your consent before using non essential cookies.

Who we share information with

We only share personal information where necessary and lawful.

We may share information with payment providers, course platforms and booking systems, email marketing and communication providers, website hosting providers, IT providers, cloud storage providers, technical support providers, accountants, bookkeepers, banks, professional advisers, insurers, legal advisers, tutors, assistants, course administrators, delivery providers, printing providers, public authorities, HMRC, regulators or law enforcement where required.

Third parties who process personal information on our behalf are only allowed to use it for the purposes we instruct and must keep it secure.

We do not allow third parties to use your personal information for their own marketing unless you have given clear consent.

International transfers

Some systems we use may store or process personal information outside the United Kingdom, for example cloud services, email systems, payment providers, website platforms or course platforms.

Where personal information is transferred outside the UK, we will take reasonable steps to ensure that appropriate safeguards are in place. This may include adequacy regulations, approved contractual safeguards, or other lawful transfer mechanisms.

How we store and protect information

We store personal information securely using appropriate physical, electronic and organisational safeguards.

This may include password protected systems, secure cloud storage, encrypted services where available, secure email systems, restricted access, locked storage for paper records, and appropriate backups.

Access to personal information is limited to people who need it for legitimate business, teaching, administration, legal or support reasons.

We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, alteration or disclosure. No internet based system can be guaranteed to be completely secure, but we use reasonable measures to protect the information we hold.

If we become aware of a personal data breach that is likely to result in a risk to your rights and freedoms, we will take appropriate action. Where required, we will report the breach to the Information Commissioner’s Office and notify affected individuals.

How long we keep information

We only keep personal information for as long as necessary for the purposes set out in this policy.

Enquiry information is usually kept only for as long as needed to respond and follow up, unless you become a customer, student or subscriber.

Booking, payment, invoice and business records are kept for as long as needed for accounting, tax, legal and business purposes.

Course attendance, certificate and assessment records may be kept for longer where needed to confirm training, certification, professional development, insurance, complaints, verification or legal matters.

Marketing data is kept until you unsubscribe, withdraw consent, or we no longer need it for marketing purposes. We may keep a suppression record to make sure we do not contact you again after you unsubscribe.

Complaint, dispute, safeguarding, insurance or legal records may be kept for as long as necessary to protect individuals, respond to concerns, meet insurance requirements, or protect our legal position.

Where information is no longer needed, we will delete it, anonymise it, or securely dispose of it.

Your rights

Under UK data protection law, you have rights over your personal information.

• You have the right to be informed about how your information is used.
• You have the right to request access to the personal information we hold about you. This is known as a subject access request.
• You have the right to ask for inaccurate information to be corrected.
• You have the right to ask for information to be deleted in certain circumstances.
• You have the right to ask us to restrict how we use your information in certain circumstances.
• You have the right to object to certain types of processing, including direct marketing.
• You have the right to withdraw consent where we rely on consent.
• You have the right to ask for certain information to be transferred to you or another provider, where this applies.
• You have rights in relation to automated decision making and profiling. We do not use your personal information for automated decision making that produces legal or similarly significant effects.
• You can make a rights request verbally or in writing. We may ask for information to confirm your identity before responding.

In most cases, we will respond to a rights request without undue delay and within one month.

Where a request is complex, or where several requests have been made, we may extend the response period by up to two further months. If this happens, we will explain why.

We will not usually charge a fee for responding to a rights request. A reasonable fee may only be charged where the law allows it, for example if a request is manifestly unfounded, excessive, or repeated. ICO guidance confirms that subject access requests are normally free and should usually be answered within one month.  

Raising a concern or complaint about your data

If you have a concern about how we collect, use, store, share, retain, correct or delete your personal information, please contact us first so that we can review and respond to your concern.

You can make a data protection complaint by email, telephone, website contact form or post.

Please contact:

Email: [email protected]
Telephone: 07780 844161

Or write to:

In-Touch Education
1 Weavers Drive
Torrance
Glasgow
G64 4AP

Please include your name, contact details, the nature of your concern, and any relevant dates, emails, booking references or documents that may help us understand the issue.

We will acknowledge your data protection complaint within 30 days of receiving it.

We will take appropriate steps to investigate your concern, keep you informed where necessary, and provide an outcome without undue delay.

If we need more information from you, we will explain what we need and why.

If you remain dissatisfied after we have responded, or if we do not respond within the expected timescale, you have the right to complain to the Information Commissioner’s Office, known as the ICO.

The ICO asks individuals to raise concerns with the organisation first and give the organisation one month to respond before making a complaint to the ICO.

The ICO can be contacted through the ICO website at www.ico.org.uk or by calling the ICO helpline on 0303 123 1113.

Other websites

Our websites may contain links to other websites. This privacy policy only applies to websites, services, forms, platforms and communications controlled by In-Touch Education and Myofascial Release UK.

If you follow a link to another website, you should read that organisation’s privacy policy. We are not responsible for the privacy practices, content or security of external websites.

Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes in the law, our services, our systems or how we use personal information.

The most recent version will be published on our website with the date it was last updated.